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Portfolio

As a Technical Writer and Instructional Designer for over 10 years, I have created numerous instructional pieces for countless end users. Below are highlights of what I can provide for you by working hand-in-hand with the project team to gain a critical understanding of not only the processes, but why these processes are important. By being a proactive and avid communicator, I focus on a holistic understanding for the end users while meeting the needs and requirements of the stakeholders.

Documentation Process/Workflow

When hired as the first Technical Writer/Documentation Specialist at two different companies, I created brand new documentation processes/workflows. Based on experience from different positions, I created a workflow that proved to be the most effective and collaborative across departments. Upon approval from my department managers, I implemented the new workflows across the organizations with presentations to all departments. In addition to the workflow, I created a Documentation Request Form for all employees to use for any of their needs, along with a one sheet guide to different types of documentation and their purpose.

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Software used:

  • Microsoft Word 

  • Google Slides

  • Canva

  • Adobe Acrobat

  • Notion

Online Knowledge Base Articles

At many positions, I was responsible for creating, updating, and maintaining the online knowledge base accessed by the entire organization. Whether it was updating articles directly within the knowledge base (such as Help Docs, Document360, etc.) or creating and uploading articles in Microsoft Word and Adobe Acrobat, I worked with project teams to learn the functionality and best practices to create clear and concise instructions for using different software systems.

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Software used:

  • Google Docs

  • Google Drive

  • Microsoft Word

  • Custom online help platform

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Software used:

  • Google Docs

  • Canvas

  • Help Docs

Quick Reference Guides

When working at a start up healthcare organization, ZenDesk was purchased for the staff to take phone calls and create tickets for patient issues. This was the organization's first time working with a SaaS product, so I created a quick reference guide, FAQ, and workflow graphic. The guide contains an introduction and purpose of the new software, common terms used with the new workflow, and step-by-step instructions for all levels of users.

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Software used:

  • Google Docs

  • Canvas

  • Notion

Salesforce and LMS Integration

When working at a LMS organization, the Engineering team built an integration between Salesforce and the LMS platform. I worked with the lead Engineer to learn and understand the steps in both platforms to create an in-depth knowledge base for Administrator

 end users.

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Software used:

  • Microsoft Word

  • Adobe Acrobat

  • Salesforce

  • Custom online help platform

FAQs

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At almost every position, I have created numerous FAQ documents to accompany in-depth documentation and training materials. When creating full training and documentation deliverables for updates to a small healthcare organization's patient check in app, I created an eLearning in Adobe Captivate that walked through every change in the system, along with a FAQ document that covered the biggest questions/changes and answers.

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Software used:

  • Microsoft Word

  • Adobe Acrobat

  • Canva

  • Notion

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